FAQs

Existing BodyBella clients create an account for the Wix Spaces app with the same email that they use for booking classes and then it should be possible to see the classes that are already booked. Occasionally, when the Wix Spaces account is set up, clients do not add their first name or last name so Wix does not immediately connect their account to the one in the booking system Not to worry, Mel and her web team have been monitoring this and are merging the two records together and hey presto, class bookings appear. If you have any persistent problems with this, go to the forum in the Wix Spaces app and look for a thread called Website and mobile app and just pop a message in there. This way, Mel's team of internet elves can sort this out.

We recommend to book classes at BodyBella using the Download the Wix Spaces app from your app store (Android or Apple—see the link in our footer). Create an account using the email address you use to book classes at BodyBella Use the Invite code ITUR0K (please note this is the number 0) to find BodyBella Pilates OR you can use the search on the Spaces app for BodyBella Pilates. Then to keep it there, you can pin BodyBella Pilates site to the top of your Wix Spaces app by selecting the three dots on the image, then selecting 'Pin to top' from the list of actions.

We have all the information you need about How to book a class using the Wix Spaces app in the FAQ section called 'How to Book a Class'.

On the Wix Spaces app, you are able to join the waitlist if a class is full. If you try to do this on the website, it will direct you to the mobile app. If a space opens up in the class, you will receive an email to let you know, and you will have three hours to accept the position in the class before it moves on to invite the next person on the waitlist.

Pilates is a series of exercises designed to be done on the Reformer, Mat and other apparatus. Pilates uses core (abdominal) strength and breathing, incorporating the glutes, hips, and pelvic floor muscles, aka the "Power House”. That is why it is such a good form of exercise.

The Reformer is a Pilates apparatus that allows you to perform gentle, low-impact exercises using a series of springs as resistance, straps, and props, including a box and jump board.

Have you never done Pilates? Mel advises you to book a 30-minute Introduction to the Reformer. Learn about the Introduction class and read our Welcome Pack (PDF).

Wear comfy clothing, like a T-shirt and leggings. Grip socks are a must and can be purchased in the Studio for $20.

We offer an Introduction to the Reformer, Beginner, Group Reformer classes, and Private sessions. All fitness levels are welcome. Go to our classes page to find out more. Contact Mel to book private sessions.

Introduction to Reformer: $18 per person (30 minutes) Beginner class: The standard price is $32 per person per class, and this is discounted to $30 pp pc if you prepay for classes with either a class pack or recurring subscription. Group Reformer class: The standard price is $32 per person per class, and this is discounted to $30 pp pc if you prepay for classes with either a class pack or recurring subscription. Private - 45 mins 1:1: $60 Private - 60mins 1:1: $75 Private - 45 min 2:1: $120 All prices include GST.

Introduction to the Reformer is a 30-minute session. Beginner classes are 45 minutes. Group Reformer classes are 45 minutes. Private Sessions: - 45 minutes - 60 minutes

We recommend you attend two Group Reformer classes per week to see the best results.

All group class bookings and cancellations are managed through the Wix Mobile app (Android and iOS). You can also check your bookings if you sign in on our website. We have detailed information on How to Book a Class in that section of FAQs. To book a Private session, please email your request to Mel.

You can attend Reformer Pilates classes if you have done Mat Pilates or Reformer Pilates before your pregnancy. Please bring a medical certificate from your doctor.

Our class timetable on our website is up to date. We also offer a downloadable PDF timetable on our website, but please remember that we update the timetable regularly. Check our website timetable.

Here are some of the most important T&Cs: Cancellation with less than 12-hour notice still requires payment for the class. No Shows will be charged for the class. Payment is due before the class. Payment can be made by EFTPOS in the Studio or via internet banking. BodyBella Pilates Ltd bank account number is 12-3142-0476294-00. Please use your name and date/class time as a reference. Read the full Terms & Conditions.

The process of booking a class is easy. We have an app for that! Download the Wix Spaces app (see the link in our footer) Create an account using the email address you use to book classes at BodyBella Use the Invite code ITUR0K (please note this is the number 0) to find BodyBella Pilates or you can use the search on the Spaces app You can pin BodyBella Pilates to the top of your app by selecting the three dots on the image, then selecting 'Pin to top' from the list of actions. You can also manage notifications here.

You can book Introduction to the Reformer, Beginner or Group classes using the Wix Spaces app. Otherwise, contact Mel to book private sessions. In the Spaces app, open BodyBella Pilates and book your classes with the following steps: 1. Go to 'Book a Class' in the main navigation. 2. Select the class type, e.g. 'Group Reformer class'. 3. It will take you to a screen with information about that class and pricing, and you can select 'Choose time' to go to the class schedule. 4. Find the date of the class you want to book and select the time of the class. 5. The next screen will show Session preferences for payment and you can select 'Pay now' or 'Buy a plan' (a Class Pack or Subscription), or 'Pay in person'. 6. Below this you will see 'Your details' pre-populated in the fields. You can add a message (optional), then click 'Book now' to complete the booking. 7. The next screen shows the order summary and if you have a promo code for paying for a class pack or subscription by internet banking or in person at the studio, please enter this here to get the discount. 8. If you are paying with your debit/credit card you will be taken through the payment steps now to complete that transactions. You are all booked now; the next screen will give you the option to add to your calendar, so you don't forget, but you will get an email reminder the day before your class.

Contact Mel directly to book a private class. These will be organised for a time that works for you and Mel outside of the group class timetable. Time slots available for Private sessions are Tuesday - Friday.

Introduction, Beginner and Group Reformer classes can be cancelled through the BodyBella site using the Wix Spaces app. This is the same app used for booking these classes. Please cancel your booking as soon as you can to give people on the waitlist a chance to book into the class. You can cancel at any stage outside of 12 hours before your class without any cancellation fee. If you cancel within 12 hours of your booked class or if you are a 'no show' you will be charged for the class. Payment is still required before the class by internet banking, or come off your class pack, or subscription. The BodyBella Pilates Ltd bank account number is 12-3142-0476294-00. Please use your name as a reference. Read more in our Terms and Conditions.

Private Sessions can be cancelled by contacting Mel directly. This is the same method as used for booking these classes. You can cancel at any stage outside of 12 hours before your session without any cancellation fee. If you cancel within 12 hours of your booked session or if you are a 'no show' you will be charged for the class. Payment is still required before the class by internet banking. Read more in our Terms and Conditions.

A 'No Show' is if you do not cancel your class booking and do not attend the class; you still need to pay for the class. All payments are due before the class and can be made by internet banking, or be one of the classes on your class pack or subscription. Read more in our Terms and Conditions.

A class pack is a prepaid multipack of classes purchased for your BodyBella Pilates classes. Purchase Class packs are available to buy through the website, or internet banking or EFTPOS in the studio. When you buy a class pack, you get a discount of $2 off per class. Mel will give you a coupon code to use for this discount when you book your classes. You can purchase the following class packs - 4 class pack $120 - 8 class pack $240 - 10 class pack $300 - all class packs are valid for three months. Read more in our Terms and Conditions.

A subscription is a recurring payment you set up using your credit/debit card on the website, internet banking to prepay for your BodyBella Pilates Ltd classes. These can be either weekly, fortnightly or monthly payments. When you pay for your classes with a subscription, you get a discount of $2 off per class. Mel will give you a coupon code to use when you book your classes. It is your responsibility to keep track of the classes you have attended, cancelled, or rescheduled to ensure your payment is kept up to date. If you purchase through the website you can check your 'Subscriptions' page in the Members area on the website, or using the Wix spaces mobile app. Read more in our Terms and Conditions.

Payment is in advance of attending your class. Your class booking is not confirmed until payment is received. Payment can be made while you are booking the class, or using a Class Pack or Subscription. In person payment can be made by EFTPOS in the studio or paid internet banking using the following details. Account name: BodyBella Pilates Ltd Bank Account number: 12-3142-0476294-00. Please use your name, date and time of the class as reference, for example ‘Mel Harrison 9 June 5pm’. We look forward to seeing you in the studio.

It is possible to pay for casual classes, class packs and subscriptions on the website. We use Eway platform as the secure payment processing gateway and they handle the transaction securely. If you purchase a casual class. If you purchase a class pack this is a one off payment. If you purchase a subscription this is a recurring payment on your debit/credit card. You can review the order history on the Spaces mobile app, and on the Member section of the website once you are logged in.